If you are running an event planning business, you might be finding it quite challenging to manage a lot of details simultaneously. Event planning is not only about planning and organizing an upcoming event, but it is also about taking into account multiple details concerning themes, guests’ interests, and agendas. Additionally, you may need to face bigger challenges if you have to handle multiple events in the same month or week. Designing and maintaining different customers’ budgets, scheduling vendors as per event timings and addressing event details at the same time may exert a profound impact on your timings, making you vulnerable to faults that you may find hard to avoid.Read more →
Whether you make an outbound cold-call to your prospects or you receive an inbound call from a prospective customer who shows interest in your company’s products or services, closing a deal over the phone may prove to be a real challenge. Making a sale over a phone is an art with some tried-and tested strategies having the potential to improve your odds of making a deal. You may be surprised to know that most of your customers who call you do not know what they need.Read more →
Strengthening connection with your customers is one way to promote customer loyalty and it goes without saying, you need to establish personal interaction with your customers in order to be able to connect with your customers strongly. With phone service being an integral part of providing on-time customer assistance, you may want to make sure that you deploy an efficient, consistent, and professional customer service team in order to allow your customers to reach you whenever they want to.Read more →
Your customer service agents stand as the face and voice of your brand and they are as vital to ensuring client retention as your sales team. When your products fail to perform as per your expectations, your customer service team becomes your defence wing to detect and rectify customer issues. If you have not made customer service your top priority, you may need to think twice with stats revealing shocking customer service facts. According to the results of a survey conducted by Forrester, 42 percent of customer service executives are not able to effectively address customer issues on account of multiple applications, archaic user interfaces, and disconnected systems.Read more →
With phone queues being one of the leading reasons for customer dissatisfaction, call centers may implement a call-back feature to reduce the number of times the call center executives struggle while dealing with frustrated customers. When you implement a call-back feature, you allow your customers to avoid the “on-hold” process and make them realize that you value their time. This, in turn, allows your employees to open a conversation with customers with high levels of confidence. Additionally, a call-back system allows your employees to plan their schedule and prioritize tasks.Read more →
Whether you run a small business or a large company, there is one interest you have in common- your customers and their satisfaction.
Most businesses realize that keeping customers happy is a constant challenge. There are no quick-fix solutions to buy their happiness but there are some systems you can put in place to ensure that customers are given the priority they deserve and continue to do business with you for years to come.Read more →
Why is an Answering Service Key to Your Business Development?
Simple: to keep customers satisfied and make sure they continue to do business with you. Any establishment that relies on a steady stream of clients and customers is keen to make sure that they are well attended to. Unanswered calls can be a turn-off for. . .
What Are Activation Fees For Call Centers For? In the corporate world, it can get frustrating to constantly have to deal with every vendor and service provider trying to nickel and dime you to death with service fees and surcharges. While it is very true that many ofRead more →
Do You Know Your Customers and What They Really Want? Understand The Priorities of Your Customers & Solve Their Problems – It’s important for business owners to delve into what customers really want. Most products and services are available from a wide range of providers. What customers are oftenRead more →
Poor Customer Service Response Time Cost American Businesses Over $100 Billion Annually – Infographic Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reachRead more →