When you have to manage different customer care teams, you may want to make sure that you incorporate standard customer care policies across all your customer service teams. By instilling the same customer service philosophy in all your teams, you will not only be able to enforce conformity to the same policies, but you will also be able to promote a high standard of customer service throughout your organization.
Read more →Examples of Professional Voice Mail Greetings As a company owner or manager you want to always make sure that your callers get a great first impression, and when they reach your voice mail message system that can be difficult to achieve, so here’s how to record a
Read more →If you are running a non-profit organization, you are running a concept that requires your unbound love and time commitment. You may often find yourself managing too many tasks including marketing your non-profit and designing effective awareness-generating fundraising campaigns. To make things easier for you, you may want to hire an answering service that will not only boost your visibility but will also allow your staff to focus on key activities such as promoting your non-profit through online and offline channels and effectively engaging in field work that will fullfill the purpose of your organization.
Read more →Employees who need to interact with customers directly should master certain customer service skills that will not only help them improve the image of the company, but will also allow them to be a better people person which will benefit them in all their future endeavors. While the concept of customer service may have many definitions and some ideas may seem to be vague, there are still certain skills that form the backbone of a strong customer service standard.
Read more →If you are running an event planning business, you might be finding it quite challenging to manage a lot of details simultaneously. Event planning is not only about planning and organizing an upcoming event, but it is also about taking into account multiple details concerning themes, guests’ interests, and agendas. Additionally, you may need to face bigger challenges if you have to handle multiple events in the same month or week. Designing and maintaining different customers’ budgets, scheduling vendors as per event timings and addressing event details at the same time may exert a profound impact on your timings, making you vulnerable to faults that you may find hard to avoid.
Read more →Whether you make an outbound cold-call to your prospects or you receive an inbound call from a prospective customer who shows interest in your company’s products or services, closing a deal over the phone may prove to be a real challenge. Making a sale over a phone is an art with some tried-and tested strategies having the potential to improve your odds of making a deal. You may be surprised to know that most of your customers who call you do not know what they need.
Read more →Strengthening connection with your customers is one way to promote customer loyalty and it goes without saying, you need to establish personal interaction with your customers in order to be able to connect with your customers strongly. With phone service being an integral part of providing on-time customer assistance, you may want to make sure that you deploy an efficient, consistent, and professional customer service team in order to allow your customers to reach you whenever they want to.
Read more →Your customer service agents stand as the face and voice of your brand and they are as vital to ensuring client retention as your sales team. When your products fail to perform as per your expectations, your customer service team becomes your defence wing to detect and rectify customer issues. If you have not made customer service your top priority, you may need to think twice with stats revealing shocking customer service facts. According to the results of a survey conducted by Forrester, 42 percent of customer service executives are not able to effectively address customer issues on account of multiple applications, archaic user interfaces, and disconnected systems.
Read more →With phone queues being one of the leading reasons for customer dissatisfaction, call centers may implement a call-back feature to reduce the number of times the call center executives struggle while dealing with frustrated customers. When you implement a call-back feature, you allow your customers to avoid the “on-hold” process and make them realize that you value their time. This, in turn, allows your employees to open a conversation with customers with high levels of confidence. Additionally, a call-back system allows your employees to plan their schedule and prioritize tasks.
Read more →Whether you run a small business or a large company, there is one interest you have in common- your customers and their satisfaction.
Most businesses realize that keeping customers happy is a constant challenge. There are no quick-fix solutions to buy their happiness but there are some systems you can put in place to ensure that customers are given the priority they deserve and continue to do business with you for years to come.
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