With phone queues being one of the leading reasons for customer dissatisfaction, call centers may implement a call-back feature to reduce the number of times the call center executives struggle while dealing with frustrated customers. When you implement a call-back feature, you allow your customers to avoid the “on-hold” process and make them realize that you value their time. This, in turn, allows your employees to open a conversation with customers with high levels of confidence. Additionally, a call-back system allows your employees to plan their schedule and prioritize tasks.Read more →
Whether you run a small business or a large company, there is one interest you have in common- your customers and their satisfaction.
Most businesses realize that keeping customers happy is a constant challenge. There are no quick-fix solutions to buy their happiness but there are some systems you can put in place to ensure that customers are given the priority they deserve and continue to do business with you for years to come.Read more →
Why is an Answering Service Key to Your Business Development?
Simple: to keep customers satisfied and make sure they continue to do business with you. Any establishment that relies on a steady stream of clients and customers is keen to make sure that they are well attended to. Unanswered calls can be a turn-off for. . .
What Are Activation Fees For Call Centers For? In the corporate world, it can get frustrating to constantly have to deal with every vendor and service provider trying to nickel and dime you to death with service fees and surcharges. While it is very true that many ofRead more →
Do You Know Your Customers and What They Really Want? Understand The Priorities of Your Customers & Solve Their Problems – It’s important for business owners to delve into what customers really want. Most products and services are available from a wide range of providers. What customers are oftenRead more →
Poor Customer Service Response Time Cost American Businesses Over $100 Billion Annually – Infographic Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reachRead more →
Shaving Costs Around Every Corner By Using an Answering Service Most business owners have no idea just how many ways an answering service can save them money. In fact, in this article alone we’ll hit on seven different ways that an answering service can save you measurableRead more →
Understanding the Fees Charged By Answering Services Like many other types of businesses, answering services charge a number of different supplemental fees. Some of these are acceptable, while others are the kind of fees that you need to keep an eye on to make sure that yourRead more →
3 Real Stories of Customer Service That Touched The Hearts of Millions Anyone that has been in business for more than a few weeks realizes that most companies live and die with the satisfaction of their customers. However, there is customer service, and then there is customerRead more →