Your customer service executives are your first line of communication when it comes to representing your brand in the market. In fact, they are your army in your fight to beat your competitors and impress your customers. Hence, it is important that you invest enough time and resources in training your employees to make them efficient and professional at handling your customer service. In this article, we have highlighted some of the most important characteristics that customer service executives should demonstrate to accomplish their tasks better and to boost the reputation of your business
Read more →The quality of soft skills that your customer service representatives demonstrate determines the quality of service that they are most likely to provide to your customers. While soft skills cannot be quantified, they are crucial to the success of your customer service initiatives. Soft skills may include skills such as problem solving, communication, and teamwork, but when it comes to customer service, you will need three main soft skills- patience, critical observation, and conflict resolution to win the customer service game.
Read more →Employees who need to interact with customers directly should master certain customer service skills that will not only help them improve the image of the company, but will also allow them to be a better people person which will benefit them in all their future endeavors. While the concept of customer service may have many definitions and some ideas may seem to be vague, there are still certain skills that form the backbone of a strong customer service standard.
Read more →If you are running an event planning business, you might be finding it quite challenging to manage a lot of details simultaneously. Event planning is not only about planning and organizing an upcoming event, but it is also about taking into account multiple details concerning themes, guests’ interests, and agendas. Additionally, you may need to face bigger challenges if you have to handle multiple events in the same month or week. Designing and maintaining different customers’ budgets, scheduling vendors as per event timings and addressing event details at the same time may exert a profound impact on your timings, making you vulnerable to faults that you may find hard to avoid.
Read more →Whether you make an outbound cold-call to your prospects or you receive an inbound call from a prospective customer who shows interest in your company’s products or services, closing a deal over the phone may prove to be a real challenge. Making a sale over a phone is an art with some tried-and tested strategies having the potential to improve your odds of making a deal. You may be surprised to know that most of your customers who call you do not know what they need.
Read more →Your customer service agents stand as the face and voice of your brand and they are as vital to ensuring client retention as your sales team. When your products fail to perform as per your expectations, your customer service team becomes your defence wing to detect and rectify customer issues. If you have not made customer service your top priority, you may need to think twice with stats revealing shocking customer service facts. According to the results of a survey conducted by Forrester, 42 percent of customer service executives are not able to effectively address customer issues on account of multiple applications, archaic user interfaces, and disconnected systems.
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