Customer Service Defined | Definition, Examples, & Actionable Steps In today’s competitive market, being able to provide excellent customer service can make or break your business. Learn about the different types of services that are needed for success in this field as well as key skills requiredRead more →
How to Master Your Customer Service Phone Skills Customer service is one of those things that may seem simple, but it’s difficult to master. A company with a great customer service team can get amazing results. On that same note, poor customer service may lead you toRead more →
7 Tips For Improving Your Customer Service Strategy Do you want your business to be known for its excellent customer service? If so, discover these 7 tips to improve your customer service strategy. Behind every successful business is a well-crafted customer service strategy. You may have the best businessRead more →
Your customer service executives are your first line of communication when it comes to representing your brand in the market. In fact, they are your army in your fight to beat your competitors and impress your customers. Hence, it is important that you invest enough time and resources in training your employees to make them efficient and professional at handling your customer service. In this article, we have highlighted some of the most important characteristics that customer service executives should demonstrate to accomplish their tasks better and to boost the reputation of your businessRead more →
Why is an Answering Service Key to Your Business Development?
Simple: to keep customers satisfied and make sure they continue to do business with you. Any establishment that relies on a steady stream of clients and customers is keen to make sure that they are well attended to. Unanswered calls can be a turn-off for. . .
Do You Know Your Customers and What They Really Want? Understand The Priorities of Your Customers & Solve Their Problems – It’s important for business owners to delve into what customers really want. Most products and services are available from a wide range of providers. What customers are oftenRead more →
Poor Customer Service Response Time Cost American Businesses Over $100 Billion Annually – Infographic Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reachRead more →
3 Real Stories of Customer Service That Touched The Hearts of Millions Anyone that has been in business for more than a few weeks realizes that most companies live and die with the satisfaction of their customers. However, there is customer service, and then there is customerRead more →
Focusing on the Customer Instead of the Sale To Increase Your Bottom Line The “sales first” mentality in business can only get you so far. It will help you make a little bit of money in the short term, especially if you or your sales professionals are skilledRead more →