Why is an Answering Service Key to Your Business Development?
Simple: to keep customers satisfied and make sure they continue to do business with you.
Any establishment that relies on a steady stream of clients and customers is keen to make sure that they are well attended to. Unanswered calls can be a turn-off for those seeking immediate attention and in the event that they don’t get through to your business in a time of crisis, they may just choose to try your competitor.
First impressions matter and it has been shown that customers who have an experience of poor service will often stay away from the business for at least two years. Also, with social media, customers are able to share their experiences more easily and quickly with others. Even if they were disappointed with a product or encountered a problem, a good answering system that ensures they are not left hanging to deal with it themselves can restore their faith in your business or product.
Investing in a good answering system can add value to your business in many ways.
Whether you are a sales representative who does not want to lose a lead, a doctor who wishes to offer care in emergency situations, an electronics company that wants to make sure troubleshooting instructions are available at all times, answering services can increase your clients’ satisfaction.
For many customers, the time it takes to resolve their problems is critical to how they assess a company’s service. It doesn’t matter if you provide the most state-of-the-art products at unbelievable prices. If there is a hitch, customers expect that the company will help resolve it immediately.
It has been proved that customers are willing to spend more money on businesses that ensure excellent service.
A good answering system will ensure that customers do not have to wait on hold until they reach the right number only to be told to go back to the automated menu. Having a human voice that can guide them from the onset can ensure that their questions are handled in the most efficient manner and boost the reputation of your business.
Several answering systems do not only give customer support assistance, but also offer real-time instructions to assist customers in different situations, schedule appointments and provide general information.
Before signing up with any one service, it’s a good idea to investigate how they can add value to your business and to ensure that their personnel are fully trained to offer support to your clients in the best possible way.
Author: Jason Brickwork
Jason has 25+ years of Executive management experience in the answering service field and has helped doctors, lawyers, contractors, and small business owners avoid missed calls. He teaches business owners how to save on call center solutions by comparing prices and features the the best providers.