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Total Control, Use on Demand. Increase Client Satisfaction.
Never Miss an Important Call Again When You Outsource To Live Bilingual Speaking Operators 24 Hours a Day.
US Based Agents. Appointment Scheduling. CRM Integration. Call Transferring.
Outsource Your Business Calls 24 Hours a Day
By allowing a 24/7 answering service to field your incoming calls when the lines are busy or after hours, you save your staff the time of having to listen to all the messages, return calls, or route messages to the appropriate party. Instead, the answering service will take care of all of these tasks and allow your reception staff to focus on the internal tasks that only they can do. A quality call center can also help with:
- Phone Answering
- Call Transferring
- Customized Call Handling
- Message Delivery
- Call Returns
- Multilingual Support
- Order Processing
- Appointment Setting
Answering Service for Lead Capture, Order Processing, and More
Whether you take care of sales yourself or leave it to a sales professional or sales team, an answering service will save anyone involved in sales a great deal of time. When people interested in your products or services call into your business and are greeted with an automated attendant or voicemail, they are probably just going to hang up and move on to the nearest competitor who will actually answer their call. However, when they speak to a phone answering service, they know that a real person has taken their message and will be taking action on their request. The call center will capture the lead, process sales orders, and even schedule appointments for you. This helps gather prospects at an accelerated rate, keeping your sales team busy closing deals and answering customer questions instead of searching for prospects.
24/7 Customer Service & Phone Coverage
When a person leaves a voicemail, or even sends an email to a customer service team, it is so easy for the details of their situation to be overlooked or explained unclearly. This leads to a lot of wasted time trying to second guess customer requests and meet their expectations. A 24 hour answering service can probe to get to the heart of the customer’s request so that when the information is relayed to your customer service team, they have everything they need to take swift and decisive action to resolve the customer’s request.