Automated Answering Service
Using an automated answering service has different benefits that can enhance the customer experience and reduce operating expenses. This solution, also called Interactive Voice Response (IVR) is generally most desirable when your callers are looking for answers to commonly asked questions, such as prices, directions, a list of phone extensions, and operation hours. The caller is given a series of options to say or press a number in which their response then determines the next menu or they will receive a recoding addressing their request. This automated system reduces the cost of answering services while also leaving an option to speak with a live operator or leaving a voice mail message for a specific individual or department. An auto attendant is a simple, low cost scalable way to offer excellent customer service 24 hours a day.