Best Answering Service Companies of 2025

Welcome to Best Answering Service, where we are committed to helping businesses find the perfect communication solutions. In our latest review, we meticulously analyzed the top 10 best answering service companies of 2025, offering you a comprehensive guide to the finest in the industry. Our selection process was rigorous and multifaceted, ensuring that only the best made it to our list.

Our Review Process

To determine the top contenders, we focused on several key criteria. First, we evaluated the reliability and efficiency of each service, understanding that these are crucial for any business’s communication needs. Next, we looked at the range of services offered, from basic call handling to more complex tasks like appointment scheduling and emergency response. Customer feedback played a pivotal role, as it provided real-world insights into each company’s performance and client satisfaction. Additionally, we considered the technological advancement of each service, ensuring they are up-to-date with current trends and capable of handling modern communication challenges.

This thorough approach has allowed us to present you with a list of the best answering service companies of 2025, each excelling in providing exceptional support and value to their clients.

1. Ansafone

Ansafone, with over half a century of experience, has built a reputation for providing dependable answering services. Their approach extends beyond just leveraging technology; it centers around valuing their employees and the businesses they serve. This philosophy enables their team members to exceed expectations for each client, creating a collaborative path to success. In an industry heavily influenced by technology, Ansafone maintains a balance by ensuring a human touch is present in every interaction.

Recognized as one of America’s premier call centers, Ansafone Contact Centers distinguishes itself through exceptional customer service. Their excellence, however, isn’t solely due to their service capabilities; it’s also about nurturing their workforce. By promoting internal growth and placing a strong emphasis on their people, Ansafone stands out as a company that truly understands the value of human elements in the business world.

Ansafone Features

• Live Agents: Ansafone provides live, professionally trained agents to answer your calls 24/7. They can handle a wide range of calls, including general inquiries, order taking, appointment scheduling, and more.
• Customized Scripts: Ansafone will work with you to create customized scripts to ensure that their agents can answer your callers’ questions accurately and consistently.
• Multilingual Support: Ansafone offers support in multiple languages, including English and Spanish, to ensure that you can communicate effectively with all your callers.
• Call Recording and Reporting: Ansafone provides call recording and reporting services to help you track the performance of their agents and gain insights into your customers’ needs and preferences.
• HIPAA Compliance: If you work in the healthcare industry, Ansafone’s agents are trained to handle sensitive patient information and comply with HIPAA regulations.

COMPARE

2. GoAnswer

Go Answer is a standout choice for those seeking a cost-effective solution. Their competitive pricing starts with a $50 base and adds less than a dollar per minute thereafter, ensuring you pay only for what you need. They offer improved web chat support and consistently reliable service, all while being HIPAA compliant.

This company is particularly adept in the medical field and is an excellent choice if you expect a high volume of Spanish-speaking customers. The one caveat is the need to provide your own script.

For small business owners, Go Answer levels the playing field, allowing them to compete effectively with larger corporations.

In today’s fiercely competitive market, the lines between pros and cons are blurring as technology integrates industries more seamlessly. Whether you’re a giant like IBM or Microsoft, or a smaller player, the key differentiator is not size but the ability to handle customer service demands with high quality. In this landscape, there’s space for businesses of all sizes to thrive, provided they maintain a strong focus on customer service excellence.

GoAnswer Features

• 24/7 Live Answering: GoAnswer provides live agents to answer your calls around the clock, including weekends and holidays. This ensures that your business is always available to your customers, no matter when they call.
• Customizable Scripts: GoAnswer allows you to create custom scripts that their agents will use when answering your calls. This ensures that your callers receive consistent and accurate information every time they call.
• Multilingual Support: GoAnswer offers support in multiple languages, including Spanish, to ensure that you can communicate effectively with all of your callers.
• Advanced Technology: GoAnswer uses advanced technology, including IVR and AI, to ensure that your calls are handled quickly and efficiently. This helps to reduce wait times and improve customer satisfaction.
• HIPAA Compliance: If you work in the healthcare industry, GoAnswer’s agents are trained to handle sensitive patient information and comply with HIPAA regulations. They also offer secure messaging and file transfer to ensure the security of your patient data.

COMPARE

3. VoiceNation

VoiceNation stands out as the preferred choice for IT companies, including notable clients like Dell and Adobe, primarily due to their specialized services that don’t include email handling – a non-essential for most seeking answering services.

Their pricing structure is adaptable, accommodating businesses of all sizes, from startups to large corporations. Starting at just $40 a month for 40 minutes, VoiceNation also offers a cost-effective “platinum” service without additional per-minute charges.

Beyond their business model, VoiceNation is a community of dedicated professionals committed to making a positive impact. They prioritize both their internal team and the broader community, fostering a supportive work environment.

At the forefront of innovation in their industry, VoiceNation has garnered numerous accolades for their low hold times and high accuracy rates. Their services stand in stark contrast to outdated PBX systems or voicemail services, ensuring quick and efficient call handling without the common pitfalls of longer wait times or lost calls.

VoiceNation Features

• 24/7 Live Answering: VoiceNation provides live agents to answer your calls 24/7, including weekends and holidays. This ensures that your business is always available to your customers, no matter when they call.
• Customizable Scripts: VoiceNation allows you to create custom scripts that their agents will use when answering your calls. This ensures that your callers receive consistent and accurate information every time they call.
• Intelligent Routing: VoiceNation’s advanced routing technology ensures that your calls are directed to the appropriate agent or department, based on your preferences and criteria.
• HIPAA Compliance: If you work in the healthcare industry, VoiceNation’s agents are trained to handle sensitive patient information and comply with HIPAA regulations. They also offer secure messaging and file transfer to ensure the security of your patient data.
• Bilingual Support: VoiceNation offers support in both English and Spanish, so you can communicate effectively with all of your callers. They also offer translation services for other languages upon request.

COMPARE

4. Answer America

This answering service gets consistently great reviews from users, but even though their service has a decent rep, it’s mainly popular because of its flexibility: their basic plan is bare-bones and affordable, but you can add services until you get what you want.

They don’t offer live web chat, but a buck a call will get you a friendly voice to take down customer info, and they don’t charge for those pesky wrong numbers, either.

When a call comes in on your dedicated AnswerAmerica number, the operator will be guided by your preset requirements. You can make changes online and they are updated immediately!

Cost: $1.20/call, falling to $0.90 with larger packages.

Answer America Features

• 24/7 Live Answering: Answer America provides live agents to answer your calls 24/7, ensuring that your business is always available to your customers, no matter when they call.
• Customizable Scripts: Answer America allows you to create custom scripts that their agents will use when answering your calls. This ensures that your callers receive consistent and accurate information every time they call.
• Call Routing: Answer America can route calls to different departments or employees based on your preferences and criteria. This ensures that your callers are directed to the appropriate person or department to handle their inquiry or request.
• Online Portal: Answer America provides an online portal where you can access call logs, messages, and other important data. This makes it easy to manage your call center operations and track your performance.
• Flexible Plans: Answer America offers flexible pricing plans to suit your business needs and budget. They also offer a free trial so you can try out their service before committing to a plan.

COMPARE

5. Ruby Receptionists

They may be the most consistently praised company on this list, but you’ll have to pay up for this level of quality. They’re the boutique brand of answering service companies, purposefully small but dedicated to quality.

You’ll pay about $250/mo for your standard 100 minutes, but their clients insist it’s worth the extra money, not just because of the excellent customer service but the hands-on, extremely personalized approach to dealing with your business.

The best way to grow your business is with customer engagement. Ruby provides small businesses the services, products, and analytics they need—to manage interactions while delivering exceptional experiences in an increasingly digital world. With their solution that authentically connects website visitors or callers – capturing more opportunities for you!

Cost: Starts at $340/month

Ruby Receptionists Features

• Live Receptionists: Ruby Receptionists provides live, friendly receptionists to answer your calls and provide a personalized experience for your callers.
• Customized Greetings: Ruby Receptionists allows you to create custom greetings that their receptionists will use when answering your calls. This ensures that your callers receive a professional and personalized experience.
• Call Screening and Routing: Ruby Receptionists can screen your calls and route them to the appropriate person or department based on your preferences and criteria. This helps to ensure that your calls are handled efficiently and effectively.
• Appointment Scheduling: Ruby Receptionists can also handle appointment scheduling and reminders, so you can focus on running your business without worrying about missed appointments.
• Mobile App: Ruby Receptionists provides a mobile app that allows you to manage your calls, messages, and appointments on the go. This makes it easy to stay connected with your customers and your team, no matter where you are.

COMPARE

6. AnswerConnect

Answer Connect distinguishes itself in the industry by offering a comprehensive range of services tailored to meet diverse business needs. Known for their extensive staff training, which surpasses industry standards, they justify their slightly higher cost with unmatched service quality and capability to handle high volumes of business across various sectors.

What sets Answer Connect apart is their adaptable service plans, particularly notable for their appointment scheduling feature. They don’t just offer this service without additional charges; they have an established system in place, making them an ideal choice for legal and medical fields.

The company culture at Answer Connect encourages team members to continually enhance their skills while fostering meaningful connections with customers. This commitment to growth and customer engagement is evident in the high-quality service they provide. Answer Connect has earned recognition as one of Denver’s top business service providers, celebrated for their dedication and personal touch. They ensure that every request, regardless of its size or urgency, is addressed within 24 hours, demonstrating their commitment to excellence in every aspect of their work.

AnswerConnect Features

• 24/7 Live Answering: AnswerConnect provides live agents to answer your calls 24/7, ensuring that your business is always available to your customers, no matter when they call.
• Customizable Scripts: AnswerConnect allows you to create custom scripts that their agents will use when answering your calls. This ensures that your callers receive consistent and accurate information every time they call.
• Multilingual Support: AnswerConnect offers support in multiple languages, including Spanish, French, and Mandarin, to ensure that you can communicate effectively with all of your callers.
• Call Routing and Transfer: AnswerConnect can route calls to different departments or employees based on your preferences and criteria. They can also transfer calls to your team members or voicemail as needed.
• Web Chat and SMS: AnswerConnect also offers web chat and SMS services to help you connect with your customers through multiple channels. This helps to improve customer engagement and satisfaction.

COMPARE

7. NovusCall

NovusCall is also bare-bones, like AnswerAmerica, but also lets you add just about any service you might need to your basic plan.

And what a basic plan! 500 minutes for not quite $400 a month is a good bargain — if your customers’ calls tend to take a while. That plan only covers 150 calls, so choose wisely. However, they can handle any service under the sun, and you can easily track the length and nature of your calls.

NovusCall is North America’s top-rated telephone answering service center. They offer a wide range of live receptionist services that are both affordable and flexible, with customers able to take advantage of their Virtual Receptionist system which captures every call LIVE.

The NovusCall team only hires the best receptionists and trains them on your company’s procedures. This ensures that they can make customers feel welcomed with a smile, no matter what time of day or if there is an emergency situation happening in their office. The live virtual receptionist service manages all incoming calls for you 24/7.

NovusCall is a better way to save money. You pay by the call, not minutes and you can even change your plan at any time because of this flexibility! Plus their receptionists get paid however much time they need without having any rush or stress on behalf of clients who are waiting for help from them in an emergency situation like fire alarms going off middle-of-night deep sleep mode so it’s best if we don’t wake anyone up then right. In other words NovuScall gives us more control over how many calls our company takes per day while still providing predictable prices which helps keep budgets intact as well since nothing else needs changing when coming here than just giving out phone numbers

Cost: $199.95/month for 75 calls.

NovusCall Features

• 24/7 Live Answering: NovusCall provides live agents to answer your calls 24/7, ensuring that your business is always available to your customers, no matter when they call.
• Customizable Scripts: NovusCall allows you to create custom scripts that their agents will use when answering your calls. This ensures that your callers receive consistent and accurate information every time they call.
• Call Screening and Routing: NovusCall can screen your calls and route them to the appropriate person or department based on your preferences and criteria. This helps to ensure that your calls are handled efficiently and effectively.
• Appointment Scheduling: NovusCall can also handle appointment scheduling and reminders, so you can focus on running your business without worrying about missed appointments.
• CRM Integration: NovusCall integrates with popular CRM platforms like Salesforce, HubSpot, and Zoho, so you can manage your customer data and interactions in one place. This helps to improve your team’s productivity and efficiency.

COMPARE

8. MAP Communications

MAP is the self-sustaining nerd hive of answering service companies. They’re not only one of the largest around, but they’re also owned by the employees and develop their own software in-house, which makes them both fully invested and fully capable.

Their service at MAP is quick to set up and they can handle just about anything except IT or financial; they’re also HIPAA compliant so they can handle medical service as well. The only downside is the price, which will run you about $100 a month more than their competitors. But you may find the extra money worth it anyway.

The only downside is the price, which will run you about $100 a month more than their competitors. But you may find the extra money worth it anyway.

MAP Communications Features

• 24/7 Live Answering: MAP Communications provides live agents to answer your calls 24/7, ensuring that your business is always available to your customers, no matter when they call.
• Customizable Scripts: MAP Communications allows you to create custom scripts that their agents will use when answering your calls. This ensures that your callers receive consistent and accurate information every time they call.
• Call Routing and Transfer: MAP Communications can route calls to different departments or employees based on your preferences and criteria. They can also transfer calls to your team members or voicemail as needed.
• Appointment Scheduling: MAP Communications can also handle appointment scheduling and reminders, so you can focus on running your business without worrying about missed appointments.
• On-Call Scheduling: MAP Communications offers on-call scheduling services for businesses that need to respond to urgent calls outside of business hours. This ensures that your customers can always reach someone in case of an emergency.

COMPARE

9. MoneyPenny

The new kid on the block, MoneyPenny (that’s right, like the secretary in those James Bond movies) is about as pricey as Ruby — $2 a call, which is more than twice the standard rate — but it’s already developed a sterling customer rep.

Don’t use this service as an all-around lead capture; this is strictly about establishing a personal connection with your customers. The overwhelming feedback on MoneyPenny is that it’s just like hiring a personal receptionist who only deals with calls. Put that way, it’s not so expensive.

MoneyPenny Features

• Dedicated Receptionists: MoneyPenny provides dedicated receptionists to answer your calls and provide a personalized experience for your callers.
• Customizable Greetings: MoneyPenny allows you to create custom greetings that their receptionists will use when answering your calls. This ensures that your callers receive a professional and personalized experience.
• Call Screening and Routing: MoneyPenny can screen your calls and route them to the appropriate person or department based on your preferences and criteria. This helps to ensure that your calls are handled efficiently and effectively.
• Appointment Scheduling: MoneyPenny can also handle appointment scheduling and reminders, so you can focus on running your business without worrying about missed appointments.
• Mobile App: MoneyPenny provides a mobile app that allows you to manage your calls, messages, and appointments on the go. This makes it easy to stay connected with your customers and your team, no matter where you are.

COMPARE

10. Specialty Answering Service (SAS)

SAS brings a lot of experience to the table. Three decades’ worth, in fact, making them one of the cornerstones of the industry. There aren’t many bells and whistles included in their service, but their receptionists are among the best.

You’ll pay a little more than some of the other services on this list, but SAS has lasted so long precisely because they train their pros twice as long as anyone else. This is where you want to go for that personal touch… and order placement is baked into their prices!

Specialty Answering Service Features

• 24/7 Live Answering: Specialty Answering Service provides live agents to answer your calls 24/7, ensuring that your business is always available to your customers, no matter when they call.
• Customizable Scripts: Specialty Answering Service allows you to create custom scripts that their agents will use when answering your calls. This ensures that your callers receive consistent and accurate information every time they call.
• Call Recording and Reporting: Specialty Answering Service provides call recording and reporting services to help you track the performance of their agents and gain insights into your customers’ needs and preferences.
• Appointment Scheduling: Specialty Answering Service can also handle appointment scheduling and reminders, so you can focus on running your business without worrying about missed appointments.
• HIPAA Compliance: If you work in the healthcare industry, Specialty Answering Service’s agents are trained to handle sensitive patient information and comply with HIPAA regulations. They also offer secure messaging and file transfer to ensure the security of your patient data.

COMPARE

Summary of Our Review

Rank	Company	Features	Pricing	Ideal For
1	Ansafone	24/7 live agents, customized scripts, multilingual support, HIPAA compliance, call recording and reporting	Custom pricing	General businesses with diverse needs
2	GoAnswer	24/7 live agents, customizable scripts, multilingual support, advanced tech (IVR, AI), HIPAA compliance	$50 base + <$1/minute	Cost-conscious businesses, medical field
3	VoiceNation	24/7 live agents, customizable scripts, intelligent routing, HIPAA compliance, bilingual support	Starts at $40/month	IT companies, startups, large corporations
4	Answer America	24/7 live agents, customizable scripts, call routing, online portal, flexible plans	$1.20/call ($0.90 with volume)	Small businesses needing affordable flexibility
5	Ruby Receptionists	Live receptionists, custom greetings, call screening/routing, appointment scheduling, mobile app	Starts at $340/month	Premium service seekers, small businesses
6	AnswerConnect	24/7 live agents, customizable scripts, multilingual support, call routing/transfer, web chat & SMS	Custom pricing	Legal, medical, and diverse high-volume needs
7	NovusCall	24/7 live agents, customizable scripts, call screening/routing, appointment scheduling, CRM integration	$199.95/month (75 calls)	Cost-effective call handling with flexibility
8	MAP Communications	24/7 live agents, customizable scripts, call routing/transfer, appointment/on-call scheduling	~$100/month higher than competitors	HIPAA compliance, large-scale operations
9	MoneyPenny	Dedicated receptionists, custom greetings, call screening/routing, appointment scheduling, mobile app	~$2/call	Personalized receptionist-like services
10	Specialty Answering Service (SAS)	24/7 live agents, customizable scripts, call recording/reporting, appointment scheduling, HIPAA compliance	Slightly higher than competitors	Long-term reliability with highly trained receptionists

There you have it – The Top Rated Answering Services!

Our picks for the best answering service companies for your business, no matter the size or industry. Comparing the top answering service companies can be confusing and exhausting, which is why we’re here to help.

Still haven’t made a decision? Get a free online quote right now!

Answering Service Trends in 2025: Embracing the Future of Customer Support

How technological innovations and customer expectations are shaping answering service companies

As customer support becomes increasingly crucial to businesses’ success, answering service company trends are evolving rapidly to meet changing consumer expectations and technological advancements. This article explores the most recent trends shaping the answering service landscape, including artificial intelligence (AI), omnichannel communication, personalized services, and enhanced data security. By understanding these trends, businesses can adapt their strategies to stay competitive and provide exceptional customer experiences.

1. Artificial Intelligence (AI) Integration

AI-powered virtual assistants are taking the answering service industry by storm, transforming how businesses interact with customers. These intelligent chatbots can handle repetitive tasks, resolve simple issues, and offer immediate support, enabling human agents to focus on more complex inquiries. As AI technology becomes more sophisticated, virtual assistants can learn from previous interactions, adapt to customer needs, and provide more accurate and personalized solutions.

2. Omnichannel Communication

Today’s consumers expect to connect with businesses through various channels, including phone calls, email, live chat, and social media. Omnichannel communication allows customers to seamlessly switch between different channels without losing context or repeating information. This trend encourages answering services to adopt a holistic approach to customer support, integrating multiple communication platforms to provide a consistent, unified experience.

3. Personalized Services

The demand for personalized customer support is on the rise. Answering services are now leveraging customer data and advanced analytics to tailor their services to each customer’s unique needs. By providing relevant, customized solutions, businesses can forge stronger relationships with their customers and enhance overall satisfaction. Personalization can also extend to agent training, ensuring staff can empathize with customers and adapt their communication styles accordingly.

4. Enhanced Data Security

Data breaches and privacy concerns have led to increased scrutiny of how businesses handle sensitive customer information. As a result, answering services are prioritizing data security to protect both their clients and their customers. Secure, encrypted communication channels and robust data storage solutions are essential for businesses to maintain trust and comply with data protection regulations. Additionally, staff training and regular security audits can help minimize the risk of data breaches.

5. Remote Workforce and Flexible Scheduling

The remote work revolution has impacted the answering service industry, allowing businesses to tap into a global talent pool and provide round-the-clock support. This flexibility enables companies to scale their customer support teams efficiently, catering to different time zones and languages. Flexible scheduling options can also improve agent satisfaction and retention rates, contributing to a more motivated and skilled workforce.

In an era of rapidly changing customer expectations and technological advancements, embracing the latest answering service trends is essential for businesses to stay competitive. Integrating AI, omnichannel communication, personalized services, and enhanced data security into your customer support strategy can significantly improve customer satisfaction and foster long-term loyalty. By adapting to these trends, businesses can ensure they are well-prepared for the future of customer support.

COMPARE QUOTES