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Are you looking for a top 10 answering service for your business? We can help you decide. Here we list the best answering service companies in 2020.
If you’re going to want your business to stay competitive in the 21st century, you’re going to need to think about getting a top rated answering service.
Your business loses potential revenue every time a potential customer calls and reaches voicemail. Forbes found that as many as 8 out of 10 people will hang up when reaching a recording.
But which of the scores of answering service companies will work best for you and your company?
We’ve assembled a list of the ten best answering service providers to consider.
Whether you’re a plumber or part of a law firm, or whether your goal is to make a great first impression during office hours or getting new clients through lead generation after hours, these 10 answering service companies were part of a review of over 100 call centers and can make it happen for you.
MAP is the self-sustaining nerd hive of answering service companies. They’re not only one of the largest around, they’re owned by the employees and develop their own software in-house, which makes them both fully invested and fully capable.
Their service at MAP is quick to set up and they can handle just about anything except IT or financial; they’re also HIPAA compliant so they can handle medical service as well. The only downside is the price, which will run you about $100 a month more than their competitors. But you may find the extra money worth it anyway.
VoiceNation, on the other hand, is perfect for IT, which is why Dell and Adobe (among others) prefer them. They won’t handle your e-mail, but honestly, no one hires answering service companies for that.
VoiceNation has a unique sliding scale for pricing that allows for everything from startups to huge businesses like their more famous clients. Just $40 a month will get you 40 minutes. Best of all, VoiceNation’s top end “platinum” service doesn’t cost any more per minute!
This answering service gets consistently great reviews from users, but even though their service has a decent rep, it’s mainly popular because of its flexibility: their basic plan is bare-bones and affordable, but you can add services until you get what you want.
They may be the most consistently praised company on this list, but you’ll have to pay up for this level of quality. They’re the boutique brand of answering service companies, purposefully small but dedicated to quality.
You’ll pay about $250/mo for your standard 100 minutes, but their clients insist it’s worth the extra money, not just because of the excellent customer service but the hands-on, extremely personalized approach to dealing with your business.
These guys offer a little bit of everything, which may be why they’re so respected in the industry. Answer Connect trains their staff longer than average and cost a little more because of it, but they’re large and built to handle any volume of business in any field.
Their plans are also very adaptable to an individual company’s needs, but one factor really stands out here: they not only don’t charge more for appointment scheduling, they have their own structure already in place to handle it. Perfect for legal and medical.
NovusCall is also bare-bones, like AnswerAmerica, but also lets you add just about any service you might need to your basic plan.
And what a basic plan! 500 minutes for not quite $400 a month is a good bargain — if your customers’ calls tend to take a while. That plan only covers 150 calls, so choose wisely. However, they can handle any service under the sun, and you can easily track the length and nature of your calls.
A real bargain. Low prices, much-improved web chat support, solid service, HIPAA compliant, and their unique pricing system starts with a $50 base then adds less than a dollar per minute after that, so you only pay for what you use.
These folks specialize in the medical field, and they’re probably the first place to go if you’re anticipating a lot of Spanish-speaking customers. The only downside is that you’ll have to write your own script.
The new kid on the block, MoneyPenny (that’s right, like the secretary in those James Bond movies) is about as pricey as Ruby — $2 a call, which is more than twice the standard rate — but it’s already developed a sterling customer rep.
Don’t use this service as an all-around lead capture; this is strictly about establishing a personal connection with your customers. The overwhelming feedback on MoneyPenny is that it’s just like hiring a personal receptionist who only deals with calls. Put that way, it’s not so expensive.
Great for medical but not so much for legal, XACT has web chat assistance, though it’s less than stellar. However, at a basic rate slightly more than a buck a minute per month, it’s still reasonable, and customer service is excellent — some of the lowest wait times in the business.
SAS brings a lot of experience to the table. Three decades’ worth, in fact, making them one of the cornerstones of the industry. There aren’t many bells and whistles included in their service, but their receptionists are among the best.
You’ll pay a little more than some of the other services on this list, but SAS has lasted so long precisely because they train their pros twice as long as anyone else. This is where you want to go for that personal touch… and order placement is baked into their prices!
Our picks for the best answering service companies for your business, no matter the size or industry. Comparing the top answering service companies can be confusing and exhausting, which is why we’re here to help.
Still haven’t made a decision? Get a free online quote right now!