Live vs Automated Answering Services for Small Businesses

Live vs Automated Answering Services for Small Businesses Both live and automated answering services for small businesses have their benefits. Find out which one has the most to offer you, here. How do 80% of people who reach voicemail respond? They don’t leave a message. What does that mean for a small business owner? Missed calls result […]

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What Does It Take To Deliver Killer Customer Service?

Developing a loyal customer base does not require you to deploy secret strategies, but it does demand you to try out ways to deliver excellent customer service. Bad customer service may spoil the reputation of your business, giving your competitors the opportunity to devise appropriate customer-focused strategies that may challenge your existence. Customers evaluate businesses on the basis of the interactions that they have with the front-ends and poor quality communication may actually earn you a bad name in the market.

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Important Characteristics That A Customer Service Executive Should Have

Your customer service executives are your first line of communication when it comes to representing your brand in the market. In fact, they are your army in your fight to beat your competitors and impress your customers. Hence, it is important that you invest enough time and resources in training your employees to make them efficient and professional at handling your customer service. In this article, we have highlighted some of the most important characteristics that customer service executives should demonstrate to accomplish their tasks better and to boost the reputation of your business

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