Direct Response Advertising Answering Service: 4 Steps To Better Results

Direct Response Advertising Answering Service Business Answering Services: Your Direct Response Marketing Solution Explore how offering your customers the opportunity to reach you anytime with answering services is a great direct response marketing solution. The image of the happy secretary at her desk answering calls is one that’s been around for generations. However, have you stopped to […]

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Live vs Automated Answering Services: How To Chose The Best Option

Live Answer vs Automated Services for Small Businesses Both live and automated answering services for small businesses have their benefits. Find out which one has the most to offer you, here. How do 80% of people who reach voicemail respond? They don’t leave a message. What does that mean for a small business owner? Missed calls result […]

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How Does a Business Answering Service Work?

How Does a Business Answering Service Work? If you’re not sure how a business answering service works, you may overlook it altogether. The right answering service will make your office life a lot easier. Communication is key in business. If your customers can’t communicate with you easily and effectively, they’ll find another company who can. Some […]

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Soft Skills That Can Make Your Customer Service Stand Out

The quality of soft skills that your customer service representatives demonstrate determines the quality of service that they are most likely to provide to your customers. While soft skills cannot be quantified, they are crucial to the success of your customer service initiatives. Soft skills may include skills such as problem solving, communication, and teamwork, but when it comes to customer service, you will need three main soft skills- patience, critical observation, and conflict resolution to win the customer service game.

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Tips For Promoting Consistent Customer Service

When you have to manage different customer care teams, you may want to make sure that you incorporate standard customer care policies across all your customer service teams. By instilling the same customer service philosophy in all your teams, you will not only be able to enforce conformity to the same policies, but you will also be able to promote a high standard of customer service throughout your organization.

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How A Call-Back Feature Can Inspire A Positive Work Environment

With phone queues being one of the leading reasons for customer dissatisfaction, call centers may implement a call-back feature to reduce the number of times the call center executives struggle while dealing with frustrated customers. When you implement a call-back feature, you allow your customers to avoid the “on-hold” process and make them realize that you value their time. This, in turn, allows your employees to open a conversation with customers with high levels of confidence. Additionally, a call-back system allows your employees to plan their schedule and prioritize tasks.

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