How Can an Answering Service Help You Run Your Funeral Home?
Running a funeral home isn’t easy. Take some of the burdens off yourself by letting an answering service take care of your customers.
Only within the last century have funeral services in the United States have been extended outside a person’s family or close friends.
Before then, most people were buried on the family property, and their funerals were held at family homes.
But even since funeral homes and services have become an independent industry, businesses have remained small. Most are kept within the family, and some are a community funeral house. If a bigger company buys out smaller ones, they often work hard to maintain the “mom and pop” feel.
We know: this stuff is personal. And it’s important to make sure people who use these services feel cared for.
But we also know: you have a lot to deal with. You might want to consider letting an answering service take care of your customers.
Here are a few reasons why you should, and why you wouldn’t have to worry about losing the personal touch.
1. First Impressions: They Still Count
In this day and age, almost everyone knows how to use the internet. If a person wants to avoid interaction–easy. But if a person calls, they’re looking for that human interaction.
Phone call service enhances a few things for your business:
- Builds trust
- Quickly deals with complex questions or problems
- Maintains that human connection
That’s why it’s more important than ever to ensure your phone service is at the top of its game. It’s the first step of any possible business.
2. Phone Service Is a Big Responsibility
Those involved in the funeral service business are responsible for a lot: not just managing the property, but for the merchandise required, event coordinating, and often cremation services, and more. All on top of keeping up with your customer service, which might mainly happen by phone.
Phone skills might not come naturally.
For a person to be great at answering business calls, there’s a lot to know. It’s beyond only being nice. You also need to know the reliable semantics to navigate problems, or to be as efficient as possible.
It would be a relief to put your trust in someone else. That way, you ensure two things: they’re really good at it, and they have seasoned experience.
3. It Saves You Money
Employing a phone answering service would save you money in two ways: cost savings and financial growth.
You might be able to compensate your receptionist’s tasks, dispersing them throughout other employees. This would save money used on a salary, and it’d save office space.
A phone service would provide that opportunity.
Or if you don’t have a receptionist, it would save you time–which is money.
Now, let’s go back to phone service skills. Making sure you have people taking care of your phone service would help enhance business for your funeral house.
If the people taking your calls are the best they could be at that task, your business opportunities by way of phone inquiry would have its best chances.
We Can Help Your Funeral Home
We know how important this is.
We’re up for the responsibility. Not only because we want to, but because we have the experience to be able to know that we’ve got it.
You don’t have to worry about losing that personal customer service or that personal connection with your clients. To learn more about how we can make your funeral home business better, check out our services here.
Author: Michael C
Michael has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget.