How Fast You Respond To Customers Matters – It Also Effects Your Bottom Line
In the age of Google, people are used to getting what they want in a hurry. These days, when someone wants a piece of information they’re used to typing in a question to a search engine and getting back an instantaneous result. If you can’t offer the same kind of speed through your call center, you can rest assured that you will end up with frustrated callers who will walk away with a bad taste in their mouth about your company. Today, a customer’s impression of company is largely shaped by the speed at which that company responds to demands. A top tier, professional call center gives your company the means to promptly respond to all customer inquiries in a polite and professional manner.
Don’t Leave Your Customers Hanging
Having to sit on a ringing phone is not something any modern customer appreciates. If a customer has to wait longer than a minute to receive a response, you could very easily lose them. Our call center solutions are structured to ensure fast pick up times. Our partners are well-staffed call centers with highly trained agents. Our capacity, employee training, and best practices are all tooled to provide fast pick-up times, and high quality customer service to each and every caller.
Professional Customer Service Agents
Call centers approach agent training in vastly different ways. Some simply provide a script, show the new caller how the equipment works, and then turn them loose. We provide in-depth training to each agent. Modern call center technology and in depth training helps keep call and hold time low.
Responsive to Emergencies
In every industry, things can go seriously wrong. This is just one of the realities of doing business. Best Answering Service can help you manage those situations where there is a sudden influx of callers well beyond normal. Typically, this is in response to an emergency or failure of some kind, and it can happen in any type of business. It doesn’t matter whether you’re involved in shipping, education, property management or any other field. each of our suppliers have the infrastructure, and our agents have the training, to calmly handle these types of situations. We will help reassure your customers and build confidence in your brand.
We believe our customers should only pay for the services they use. That means that we won’t provide big subscription bundles that include services you don’t need, or want! Instead, we’ll work with you to find out exactly what your needs are. Whether its multi-language service with dispatch capabilities, or just taking messages, our call center agents can be trained to help.
Keep Up With the Big Boys
Large companies have the luxury of having in-house call centers and national 1-800 numbers that their customers can call any time they have a problem or are interested in ordering a new product. Smaller companies might not be able to afford that kind of in-house infrastructure. However, by using a cell center they can still provide the exact same level of customer service. We have an IT team that can help you create a custom solution that is integrated tightly with your existing business. Whatever role you want us to play with your customers, such as updating them on order status or product availability, we will be able to do so.
We don’t believe in just telling our customers that we offer world-class call center services. We’re also more than happy to prove it. Through your online account, you can view statistics that demonstrate all the important call center metrics for your call center services team. If you want to see how long your customers are waiting, or how long they’re spending on the phone with your agents, you can check it in a matter of moments through your online analytics portal.
We always stay flexible in order to meet our client’s demands. Whatever role you need us to play within your company, we’re ready to rise to the occasion. Our business is to guarantee that when a customer picks up the phone to call your company, they end the call more satisfied than when it started. Our training programs, analytics, and flexible packages ensure that we can meet the call center needs of any organization. Contact us today to discuss your call center options for customer support.
Author: Michael Cynar
Michael Cynar has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget.