How Can Event Planners Benefit From An Answering Service?
If you are running an event planning business, you might be finding it quite challenging to manage a lot of details simultaneously. Event planning is not only about planning and organizing an upcoming event, but it is also about taking into account multiple details concerning themes, guests’ interests, and agendas. Additionally, you may need to face bigger challenges if you have to handle multiple events in the same month or week. Designing and maintaining different customers’ budgets, scheduling vendors as per event timings, and addressing event details at the same time may exert a profound impact on your timings, making you vulnerable to faults that you may find hard to avoid.
Event planning is a tough job and regardless of the size of your business, you may find it quite difficult to manage your upcoming projects while handling marketing activities as well as potential customer calls and booking future events. While hiring a traditional receptionist seems to be the best idea to address this issue, you may find this option a bit costly if you are running a small-sized business. The other alternative is to sign up for an answering service that will handle your daily operations, thereby allowing you to focus on event planning and execution. Your virtual receptionist will handle calls on your behalf on a 24/7 basis and this means that you will never have to worry about missing a customer or a vendor call during the after hours or when you are in the midst of an event.
Companies providing answering services employ professionals who are qualified to do their jobs in an efficient manner and so you can definitely rely on the information that you receive from your virtual receptionist. Additionally, you may specify the calls that you wish to handle personally and your virtual receptionist will forward those calls to you. Virtual receptionists are trained to perform excellent calendar management. Besides updating your calendar with appointments, bookings, date confirmations, and transportation, your virtual receptionist will also send you regular reminders through your email or phone so that you do not overlook anything.
Your virtual receptionist will be available at any time of the day depending on your requirement. So you do not need to be concerned about after-hour restrictions. If your vendor calls you at 6:00 in the evening, your virtual receptionist will reply immediately. On the other hand, a traditional receptionist will respond to your after hours-calls on the next day and it might be too late! Besides, you may still have to bear extra hourly costs if your workflow gets affected by downtime. What’s more important is that you can still exercise control on task-areas that you wish to handle yourself. You will decide how much work your virtual receptionist will handle and this way, you can make sure that you are able to complete your tasks on time and in an appropriate manner.
Author: Jason Brickwork
Jason has 25+ years of Executive management experience in the answering service field and has helped doctors, lawyers, contractors, and small business owners avoid missed calls. He teaches business owners how to save on call center solutions by comparing prices and features the the best providers.