Reasons Why A Live Answering Service May Help Small Businesses Create An Edge
Strengthening connection with your customers is one way to promote customer loyalty and it goes without saying, you need to establish personal interaction with your customers in order to be able to connect with your customers strongly. With phone service being an integral part of providing on-time customer assistance, you may want to make sure that you deploy an efficient, consistent, and professional customer service team in order to allow your customers to reach you whenever they want to. When you do not have a dedicated receptionist to handle calls or when the call volume beats your team’s capacity to handle them, you may want to employ a live answering service that will not only serve as your virtual receptionist but will also perform a wide variety of tasks including order-taking, delivery-scheduling, and product dispatch.
Your first interaction with a prospective customer has the potential to make or break a deal and so you may want to make sure that you provide your customers with a personalized experience whenever they call you. Bad words spread more and faster than words of appreciation and so one negative experience may cost you more than one customer. When you hire a live answering service, you engage a team of professionals who are trained to provide the highest level of customer service that can really boost your professional image.
A live answering service can perform efficient call routing functions. It is a really frustrating experience when you find yourself caught in a chaotic situation as you struggle to move through an array of options in a voicemail menu in order to access the right person. You will certainly not want your customers to go through a similar situation and so you may want calls to be directed correctly the first time. Your virtual receptionist can ask appropriate questions to identify the appropriate person who can solve a particular issue, thereby allowing you to address your customers’ needs in a professional manner.
A live answering service can provide efficient message services. Follow-up calls to receive additional information from your customers are necessary to respond to voicemail messages that you receive from your customers in order to decide the next course of action and a live answering service can really do an exceptional job by collecting detailed information and allowing the right person to address the customers’ concerns. Additionally, a live answering service provides you with around-the-clock call management services, allowing you to be available 24/7 and whenever your customers need you the most. Your virtual receptionist will greet your customers with warmth and personal touch, which may translate into a long-lasting relationship in the future.
As a business owner, you have multiple areas to take care of and multiple details to work on. Your employees have their set of assigned duties and handling calls on a regular basis may disrupt their schedule and decrease their productivity. On the other hand, a missed call may actually mean a missed opportunity and this is the last thing that you will be looking for. By engaging a live answering service, you will be able to maintain a consistent point of contact for yourself and your staff at times when you are busy handling critical tasks or enjoying a fulfilling vacation with your family.
Author: Jason Brickwork
Jason has 25+ years of Executive management experience in the answering service field and has helped doctors, lawyers, contractors, and small business owners avoid missed calls. He teaches business owners how to save on call center solutions by comparing prices and features the the best providers.