Important Characteristics That A Customer Service Executive Should Have

Your customer service executives are your first line of communication when it comes to representing your brand in the market. In fact, they are your army in your fight to beat your competitors and impress your customers. Hence, it is important that you invest enough time and resources in training your employees to make them efficient and professional at handling your customer service. In this article, we have highlighted some of the most important characteristics that customer service executives should demonstrate to accomplish their tasks better and to boost the reputation of your business

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The Real Priorities of Your Customers

Do You Know Your Customers and What They Really Want? Understand The Priorities of Your Customers & Solve Their Problems – It’s important for business owners to delve into what customers really want. Most products and services are available from a wide range of providers. What customers are often really looking for is the special touches of […]

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US Businesses Lose $900 Per Employee For Service Wait Times

Poor Customer Service Response Time Cost American Businesses Over $100 Billion Annually – Infographic Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reach one of your staff members get highly frustrated and […]

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How Soon Do Customers Expect Responses From Social Media?

Today Customers Use Our Social Media Ask Questions – Are You Responding Fast Enough? In today’s digital age consumers flock to our social media pages to learn about our services, but they’re also asking business questions  and your response time matters. Facebook, LinkedIn, Twitter, and other social media platforms are no longer just for updating consumers […]

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