Answering Services: What You Need to Know Before Choosing It is important to find the right answering service for your needs. There are a lot of things that you should consider before choosing one, and this will cover them all so you can have a better understanding.
Read more →Direct Response Advertising Answering Service Business Answering Services: Your Direct Response Marketing Solution Explore how offering your customers the opportunity to reach you anytime with answering services is a great direct response marketing solution. The image of the happy secretary at her desk answering calls is one that’s
Read more →Top 5 Ways a Phone Answering Service Can Save You Money To speak in person with a skilled and effective receptionist is a desirable asset of most businesses. That said, to achieve that requires at least the two following things: an effective receptionist (significant investment in time
Read more →How to Choose the Right Phone Answering Service for Your Business Are you having an increasingly hard time handling all of the calls that are coming into your business on a daily basis? In theory, this is a great problem to have! It means that people are
Read more →Live Answer vs Automated Services for Small Businesses Both live and automated answering services for small businesses have their benefits. Find out which one has the most to offer you, here. How do 80% of people who reach voicemail respond? They don’t leave a message. What does that mean
Read more →7 Signs You Desperately Need a Phone Answering Service The phone won’t stop ringing. Business is booming. And your bottom line is happier than ever. But all of a sudden, you realize you just may be in over your head. Sure, you’d love to hire an employee
Read more →The History of the Telephone – Discover How The Phone Has Evolved The telephone is arguably one of the most important inventions of modern times. We have come a long way from the prediction that one day there would be a telephone in every major city
Read more →How Does a Business Answering Service Work? If you’re not sure how a business answering service works, you may overlook it altogether. The right answering service will make your office life a lot easier. Communication is key in business. If your customers can’t communicate with you easily and
Read more →The quality of soft skills that your customer service representatives demonstrate determines the quality of service that they are most likely to provide to your customers. While soft skills cannot be quantified, they are crucial to the success of your customer service initiatives. Soft skills may include skills such as problem solving, communication, and teamwork, but when it comes to customer service, you will need three main soft skills- patience, critical observation, and conflict resolution to win the customer service game.
Read more →When you have to manage different customer care teams, you may want to make sure that you incorporate standard customer care policies across all your customer service teams. By instilling the same customer service philosophy in all your teams, you will not only be able to enforce conformity to the same policies, but you will also be able to promote a high standard of customer service throughout your organization.
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