Using Order Processing Call Centers to Increase Sales
You might be ahead of the game when it comes to delivering great products and services and making the sale, but if your team is still processing orders in-house you’re slowing them down. Why waste the resources when a dedicated order processing call center can reduce expenses and increase revenue?
A dedicated order processing call center many of your company’s necessary tasks, including taking initial calls from your prospective customers and closing sales, providing callers with up to date and accurate information about your products and services, and employing market data that targets your most interested buyers.
Outsourcing these tasks and more to the highly-trained and highly professional virtual receptionists of an order processing call center frees your staff to concentrate on developing, growing, and improving your business, all while saving your company money can connecting your customers with your products and services faster and more reliably. Your in-house sales representatives and other staff will be able to perform better without the worry of the repetitive–yet essential–task of over-the-phone order processing.
Trained Professionals Processing Orders Live
You’ve created a fascinating and enticing product. You’ve not only honed in on your target market, but you are productively marketing. Now it’s time for the most integral aspect of the process: closing the sale! Your company’s ability to close sales is of course essential to your revenue, and the costs of closing and processing an order can be decisive in determining whether or not you hit the profit margin you’re looking for.
Leaving customers to deal with an automated ordering system or even worse, a voicemail system, is a surefire way to miss sales, but hiring ’round-the-clock sales staff to man phone lines and process orders is an expense few companies can reasonably justify or feasibly accomplish.
A professional order processing call center provides the human touch customers crave without the expense of full-time order processors. Our staff can work both scripted and unscripted to answer customer questions about your products and services, maintain your branding and customer service traditions, and always provide a friendly and competent interaction with your customers. At the same time, the customer data we can collect for you will give you stronger leads and a better sales picture, without the substantial cost of in-house statistical analysis.
Order Processing Services That Fit Any Company’s Needs
Your company may not be able to dedicate an entire floor to a division of in-house representatives, and they certainly don’t need to. Our order processing call center has a full complement of trained telephone sales professionals to serve our client businesses—their customers—24/7—year in and year out. No more worrying about staff holidays, in-house emergencies, or employee sick days—your customers can always call in, and your company can always make the sale.
Thousands of companies are outsourcing their over-the-phone order processing to dedicated call centers as a means of increasing sales. Aren’t you ready to join them?
Author: Michael Cynar
Michael Cynar has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget.