HVAC Answering Service Cost in 2019
How does a 24 hour HVAC answering service benefit HVAC company? There are a number of reasons why you need one and here’s what you can expect to pay for it.
Would you like to save yourself both time and money?
If you’re getting stressed out trying to manage your business, you should consider hiring an HVAC answering service to take a load off your shoulders.
Many businesses employ these services because they can put customer support into the hands of another company. This saves business owners from having to deal with customers themselves or training employees to do it.
Read on to learn more about why your business should use them and what they cost.
What Is an HVAC Answering Service?
Answering services exist to make companies more productive and allow them to receive more customers. They will answer calls, write down and relay messages, and forward clients to you or another employee if need be.
An HVAC answering service is just like any other answering service, but their receptionists specialize in heating, ventilation, and air-conditioning. If your business works with any of these, an HVAC answering service is right for you.
The Benefits and Why You Need One
Many business owners wonder why would need to hire one of these, but the answer is simple; you get to save time and money. Here are the benefits that a business answering service provides:
One of the primary goals that businesses have is to satisfy their customers. However, many businesses fall short in customer service. A professional answering service lets you avoid upsetting customers.
When you hit a busy season, you might not be able to get back to customers as quickly as you’d like. You’ll have to resort to things like putting customers on hold and getting back to them after several hours or days.
A part of good customer service is speaking with them immediately. When a customer calls an answering service, they’ll be able to speak with someone that knows about the business without having to wait.
Boost in Productivity
Using an answering service is more than getting in touch with customers. Using these services will let you put manpower in other areas of your business rather than customer support.
When you’re able to focus on your core business, you’ll be able to get more things done. You won’t have to worry about training people to handle the phones, and they’ll be able to stick to their jobs.
You can also regain all the time that you spent in the past talking with customers. Most of the time, they’re calling to ask basic questions that anyone can answer. Instead, you can focus on running your business and managing employees instead of staying on the phone.
Receive More Clients
With an after-hours answering service, you can ensure that you satisfy and receive more clients at any time in the day.
Typically, a company will forward all incoming calls to voicemail when the office is empty. A 24/7 answering service will let customers get in touch on their own accord.
Rather than having a client leave a message and hope that you respond to them quickly, the answering service can answer any questions that they have. This is especially beneficial to small businesses because you can get as many leads as possible.
If you take too long to get back to a customer, they might go to someone else or leave negative feedback. If a customer can contact you quickly, they’ll be more likely to recommend your business to others, further giving you more business.
Avoid Getting Stressed
While running a business can be exciting, it can also be a daunting task if you’re doing too many things at once. Managing employees, answering calls, sending emails, and doing work around the office can take a toll on any business owner.
When you hire an answering service, you’ll take a lot of weight off your shoulders. Rather than tiring yourself out, you can have someone that’s trained to communicate with customers handle the work for you.
You’ll quickly notice that an HVAC answering service will have a positive impact on your mood. Not only will you feel better but you’ll also be able to leave a positive vibe in your workplace.
While you’d be outsourcing work to another service, it’s important to remember that they’re still working for you. Answering services become a part of your business for as long as you work with them.
You can tell them how you run your business and what you want them to do. For example, you can have them forward all calls to you or tell clients to leave messages.
Answering services give you the option to be flexible with how you operate. This will come in handy during busy seasons because the answering service will be able to handle all of the calls while you take care of other work.
The Typical Cost for Services
Answering service pricing varies depending on the program, but we get you the best prices around. With most services, you can expect to pay a base rate around $39-49 per month. Depending on the service, they’ll charge around $1-1.25 per minute (billed in 13 seconds increments).
Some services offer a program that lets businesses skip the base rate and pay only for the time used. However, these programs usually require security deposits and a credit check.
Many services have a program in which business pay a flat rate for their services. Rather than paying per minute used, a business can pay a single fee and use the service as much as they’d like until they reach their limit.
Start Using an Answering Service Today
If you’d like to earn more money and save time, hire an HVAC answering service today. You won’t have to worry about spending your time talking to customers or training employees in a different field.
The quick services that they provide will satisfy customers, let you and your employees be more productive, and save you the hassle of sitting on the phone all day. You’d be doing yourself a disfavor if you don’t hire one today.
Free free to contact us to learn about our top-notch answering services and get a free quote today.
Author: Michael Cynar
Michael Cynar has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget.