24/7 Answering Service Solutions for Insurance Agents – Live Support
Client acquisition and client retention are both big deals for any successful insurance agent or agency, and prompt, professional inbound call answering is central to these related endeavors. If your current or prospective clients call in and don’t get a real human being on the line after one or two rings, they could easily become frustrated and begin to question the overall quality of your services.
An answering service specializing in insurance agent support can help.
We know how hectic the insurance world can get, and how difficult it can be to tend to a ringing phone when you have claims to process, contracts to review, and phone calls of your own to make to adjusters and underwriters. Incoming calls might be an essential part of your business, but that doesn’t mean they’re always easy to answer, and when you have multiple lines lighting up at once you’re stuck putting someone on a frustrating hold—unless you have some answering assistance, that is.
Improve Insurance Response Time with a Dedicated Answering Service
Multiple lines, after-hours phone calls, and on-call answering whenever you’re too busy to pick up your own phone are all a breeze when you’ve partnered with the right insurance agent-focused answering service. Our professional virtual receptionists can help you keep your agency running smoothly by ensuring your incoming calls are answered quickly and courteously by telephone agents equipped with personalized greetings and the information necessary to answer basic client questions. Detailed message taking by a live operator will help put them at ease when you’re not reachable, and accurate communication means you’ll get the information you need to make the right choices for your clients.
We can also schedule appointments, process payments, and of course transfer calls to your direct line or even your cell phone based on criteria you set—non-emergency calls won’t be a source of interruption, but your customers will never feel like you’re leaving them stranded during an insurance emergency. With a whole team of answering service specialists working out of a North American call center, you can take a vacation, a sick day, or actually take holidays off (imagine!) without worrying that your business will suffer for it. And you get all of this at a fraction of the cost of hiring additional in-office support staff.
Insurance Support that Answers the Call
You don’t need extra staff to add to your worries, complicating your business and taking up your time and resources with employment issues. You need an efficient, reliable way to give your insurance clients the attention and dedication they expect while allowing you to do the actual work of an insurance agent, and without inordinate expense. You need an answering service to support your insurance efforts. You need to call us today.
Author: Michael C
Michael has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget.