Customer Service Defined | Definition, Examples, & Actionable Steps In today’s competitive market, being able to provide excellent customer service can make or break your business. Learn about the different types of services that are needed for success in this field as well as key skills required
Read more →How to Master Your Customer Service Phone Skills Customer service is one of those things that may seem simple, but it’s difficult to master. A company with a great customer service team can get amazing results. On that same note, poor customer service may lead you to
Read more →7 Tips For Improving Your Customer Service Strategy Do you want your business to be known for its excellent customer service? If so, discover these 7 tips to improve your customer service strategy. Behind every successful business is a well-crafted customer service strategy. You may have the best business
Read more →Do You Know Your Customers and What They Really Want? Understand The Priorities of Your Customers & Solve Their Problems – It’s important for business owners to delve into what customers really want. Most products and services are available from a wide range of providers. What customers are often
Read more →Poor Customer Service Response Time Cost American Businesses Over $100 Billion Annually – Infographic Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reach
Read more →How Fast You Respond To Customers Matters – It Also Effects Your Bottom Line In the age of Google, people are used to getting what they want in a hurry. These days, when someone wants a piece of information they’re used to typing in a question to
Read more →3 Real Stories of Customer Service That Touched The Hearts of Millions Anyone that has been in business for more than a few weeks realizes that most companies live and die with the satisfaction of their customers. However, there is customer service, and then there is customer
Read more →Focusing on the Customer Instead of the Sale To Increase Your Bottom Line The “sales first” mentality in business can only get you so far. It will help you make a little bit of money in the short term, especially if you or your sales professionals are skilled
Read more →Study Shows Bad Customer Service Cost Businesses Big Bucks From rude employees to excessively long wait times we have all had our bouts with some form of bad customer service. Most people are surprised to learn that the cost of poor customer service is far more damaging than
Read more →Inbound Customer Service – Because it Cost More To Find a New Customer Than to Keep One Fact: It costs 5 times as much to acquire a new customer as it does to retain the ones you already have. We are often times amazed at how little
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