A Full Suite Of Inbound Call Center Solutions

Order Taking. Appointment Scheduling. Virtual Receptionist. Direct Response Advertising. And More.

Looking for a live 24 hour customer support solution that seamlessly integrates with your business model or interfaces with your website? Imagine being able to listen to calls being taken by your message center or being able to monitor call activity and billing in real-time. How about IVR systems with unlimited prompts, your own 800 number or a fully customizable auto attendant. The sky is the limit. You have to remain competitive in today’s market and we’ll help you get the tools you need to succeed and better support your most important asset. Your customer. No two companies are the same and that’s why individual solutions are needed for healthcare, financial, legal, and other industries. Change the way you see call screening and online account access and work with a company that delivers the fastest pick up time and cheerful receptionists. Let us partner you with the right call center at the best price.

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Automated Answering Service:From auto attendants, to Interactive Voice Response systems (IVR) systems and voice mail we have flexible solutions for your business communication needs and for improving customer service. With today’s software your options are unlimited and affordable! Discovery all the benefits today – You’ll be glad you did.
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Appointment Setting Service: A low cost plan for generating quality leads that is totally customized to your business. Learn how Online Software can interface with your company to optimize your business and sales appointments or reservations with appointment setters. Ready to increase your sales conversion rates with a surprisingly low investment?
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Spanish – Bilingual: 24 hour support for your Hispanic customer base. Bilingual agents are trained to assist health-care industries, legal, financial, and more unmatched professionalism in dynamic inbound call center filled with Spanish speaking personnel. Whether you need message handling, order taking, or appointments we can help.

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Call Dispatching: A great solution for those that need calls immediately dispatched to employees in field or out of the office. From call transfer to direct dial paging a live operation can get you n touch with your important customers no matter when they call. Ideal for towing companies, service contractors, plumbers and other businesses.

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Emergency Restoration: When disaster strikes your restoration business requires nonstop communications to handle and respond to high volume call surges in a small window of time. Natural disaster like hurricanes, floods, and fire can drastically increase your call volume without notice and it best to be prepared in advance.

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Event Registration – RSVP: Organize events and let someone else manage your RSVP list that will become a seamless extension of your event registration service. Have information collected and updates, guest registration, logistical updates and more. What better way to increase your production and lower your overhead.

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Business Answering Services: An affordable solution for small businesses that need their phone calls answered by a live remote receptionist after hours, 9-5, or weekends and holidays. Discover how the cost for having calls answered, appointment set, and orders processed by a contact center is a great way to support your customers.

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Lead Generation: Boost your ROI with lead qualification and management systems. Inbound calls and emails are powerful methods of cultivating warm leads and the right tools built for your industry needs are what you can expect from lead generation system that uses modern technology and live time lead transmitting. Capture more qualified leads today.

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Virtual Office Receptionist: It’s just like having your own employee answering your calls and delivering your message as requested, only she works 24/7, she takes no holidays, and has no benefits or payroll taxes. A remote employee is a simple means of making sure you never miss an important call or a potential customer. Look big, act big, and you’ll be big.

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Order Taking and Fulfillment: Outsourcing order management is an easy way to take and process orders when you or your staff can’t. Enjoy full service order entry and payment processing and never miss a sale. E-commerce website owners will appreciate tools and website interfacing solutions that will play a supporting role in boosting sales and revenue.

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Flat Rate Answering Service: A great way for those working on a budget and need a fixed monthly spend. This type of service allows for unlimited in-bound call answering for a flat rate which helps to control cost and keeps the price down. Multiple models and plans are available to meet any budget. Enjoy one rate, no surprises, and 24 hour call support.

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Online Answering Services: A better way of delivering service to your online client base with customer support and appointment scheduling. There is no easier way to offer the experience of a real brick and mortar office then outsourcing your online website calls to a remote call center. Plans are flexible and can be modified to adapt to your company needs and processes.

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