Long Hold Times Means Lost Customers

Businesses Lose Customers Every Day Due To Excessive Hold Times That Could Easily Be Avoided

Ideally every call to your business is answered within three rings and a live human addresses their needs and brings in a new customer. Business owner put a lot of stock making sure their calls are answered during normal business hours but turn around and make the mistake of assuming that a voice mail works just as well at bringing in cash customers as a human. This answering service infographic explains some “must know” customer service statistics that reveal what’s really happening to your callers (and your business) after hours.

Small businesses spend a fortune just trying to get a prospect to pick up the telephone and call them, and some studies suggest that as much as 38% of the respondents are calling after hours. An affordable phone answering service solution is the perfect answer to this age old problem and can generally be put in place for less than $10 a week.

Customer Service Solutions to Avoid Long Hold Times - Infographic

 

Inbound Customer Support Services With Huge Returns

By use of an inbound customer support service company your callers will speak with trained professionals that each possess a deep knowledge of legal terminology, medical matters, and thousands of other industries. Operators use on screen menu driven Q&A’s to seamlessly talk with your customers and clients just as if it were you or one of your own staff answering the call. With features like call patching, call tracking & analytics, and online script designers you can’t go wrong with call center services that can be outsourced 24 hours a day for as little as $0.75 a call. To learn more about affordable solutions that will stop long hold time, avoid losing business to voice-mail, and that deliver an instant ROI please get a competitive price quote on what a virtual receptionist service can do your business today.

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Author: Michael Cynar

Michael Cynar has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget.