Answering Service For Property Management

From real estate agents, to apartment managers a property management answering service solution is an important part of daily business. Today call centers have the advanced technology to help manage apartment maintenance, accept lease applications, and even help with emergency situations like tenant lockouts, or scheduling the showing of property to potential renters. We have tailored receptionist support for condominium managers, townhomes, commercial office leasing and more. Our team of cheerful agents will provide 24 hour customer support in direct accordance with your property management protocols and help enhance security, handle emergencies, and more with a suite of dynamic online tools to reduce liability issues by managing the flow of employee response times.

Answering Service For Apartments: Live call centers services for apartments, condos, and other property management needs is an affordable way to offer the best customer service to your tenants. Have every call screened exactly to your office specifications and then each message is routed accordingly. Receive you message by email, by online secure portal, fax, call patch, or a combination of them all – you decide. We can help you connect with the right company that best serves your unique needs.

Tenant Lockouts: When your tenants lock themselves out a text or emergency call can be dispatched directly to your on-call manager. If needed many suppliers can escalate the call by contacting a second or third party until such time that the case has been marked as closed making certain that your tenant has safely regained accesses to their home. Friendly, knowledgeable, and confident operators will answer these calls after hours, weekends, holidays and whenever you need them and it’s surprisingly affordable.

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Schedule Showing of Property: Missed calls from potential tenants are missed revenue. New software can allow for a telephone answering service to use online applications to schedule property viewing when it’s convenient for you. Be it commercial property leasing or residential rentals a virtual receptionist can schedule the appointments and send you an SMS text or email messages notifying you of the appointment. When needed most software can even send out reminders to make sure no one forgets.

Efficiently Direct all Emergency Calls: We understand you can’t always be by the phone but you also need 24 hour communications for emergency situations like lockouts, water leaks, and security matters. Our suppliers can help with menu driven screens to accurately route every phone call to the right person. This way you’re only contacted when the protocol requires it and less critical matters are directed to other on-call personnel, For non-emergencies messages are simply emailed for managing the following business day.