Today Customers Use Our Social Media Ask Questions – Are You Responding Fast Enough?
In today’s digital age consumers flock to our social media pages to learn about our services, but they’re also asking business questions and your response time matters. Facebook, LinkedIn, Twitter, and other social media platforms are no longer just for updating consumers about promotions and services but rather now our customers (or would be customers) are posting questions, complaints, and concerns and you might be surprised at how quickly they expect you to respond. In fact a staggering 9% actually expect you to reply withing 5 minutes or less, and as the infographic below explains the expected response time does vary so you’ll have to decide what to do to keep your customers content. If providing quality customer service is a priority at your business then you’ll be glad to learn that 70% of consumers that were helped by social media will return as a customer in the future.
Author: Michael Cynar
Michael Cynar has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget.