With phone queues being one of the leading reasons for customer dissatisfaction, call centers may implement a call-back feature to reduce the number of times the call center executives struggle while dealing with frustrated customers. When you implement a call-back feature, you allow your customers to avoid the “on-hold” process and make them realize that you value their time. This, in turn, allows your employees to open a conversation with customers with high levels of confidence. Additionally, a call-back system allows your employees to plan their schedule and prioritize tasks.
Read more →Whether you run a small business or a large company, there is one interest you have in common- your customers and their satisfaction.
Most businesses realize that keeping customers happy is a constant challenge. There are no quick-fix solutions to buy their happiness but there are some systems you can put in place to ensure that customers are given the priority they deserve and continue to do business with you for years to come.
Read more →Do You Know Your Customers and What They Really Want? Understand The Priorities of Your Customers & Solve Their Problems – It’s important for business owners to delve into what customers really want. Most products and services are available from a wide range of providers. What customers are often
Read more →Poor Customer Service Response Time Cost American Businesses Over $100 Billion Annually – Infographic Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reach
Read more →Reduce Business Debt by $11,616/Year With Answering Services–Here’s How If you don’t have walk-in customers to your business you can reduce your yearly debt by at least $16,776 and have calls answered live 24/7 and it’s less complicated than you’re thinking. If you’re like most people that
Read more →How Much Does an Answering Service Cost? Finally, straight-up advice on how to get the best price on your answering service and how to identify hidden fees that are common in virtually every inbound call center. There are several different pricing options for outsourcing calls to an
Read more →How Do I Transfer a Land Line to a Cell Phone? Yes, anyone can easily transfer a land line phone number to a cell phone number by following simple steps that only take a few seconds. PLEASE DO NOT CALL OUR OFFICE FOR HELP TRANSFERRING YOUR PHONE
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“Click-to-Call” Ads Will Either Kill Your Business or Grow It. Can You Answer Calls 24/7? Smartphones, voice-over-Internet-protocol (VOIP) software and apps that allow people to call from their computers, and even changes to the way traditional handset phones work has had a surprising impact on the way
Read more →Taking Customer Service to the Highest Level – 3 Surefire Solutions A lot has changed for many businesses since the rise of the internet and other computer-related technologies, but there’s one business strategy that will never go out of style: provide the best customer service in your
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3 Simple, Yet Effective Tips to Help Retain Clients Getting a client is one thing. Keeping them around—and getting them to buy more—is something else altogether. In the push to drive sales and capture new leads, the value of client retention and legacy sales/revenues are often overlooked, but every
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