Soft Skills That Can Make Your Customer Service Stand Out

The quality of soft skills that your customer service representatives demonstrate determines the quality of service that they are most likely to provide to your customers. While soft skills cannot be quantified, they are crucial to the success of your customer service initiatives. Soft skills may include skills such as problem solving, communication, and teamwork, but when it comes to customer service, you will need three main soft skills- patience, critical observation, and conflict resolution to win the customer service game.

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Promoting Consistent Customer Service Across Different Customer Service Teams

When you have to manage different customer care teams, you may want to make sure that you incorporate standard customer care policies across all your customer service teams. By instilling the same customer service philosophy in all your teams, you will not only be able to enforce conformity to the same policies, but you will also be able to promote a high standard of customer service throughout your organization.

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How A Call-Back Feature Can Inspire A Positive Work Environment

With phone queues being one of the leading reasons for customer dissatisfaction, call centers may implement a call-back feature to reduce the number of times the call center executives struggle while dealing with frustrated customers. When you implement a call-back feature, you allow your customers to avoid the “on-hold” process and make them realize that you value their time. This, in turn, allows your employees to open a conversation with customers with high levels of confidence. Additionally, a call-back system allows your employees to plan their schedule and prioritize tasks.

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Why An Answering Service Is More Than Just A Virtual Receptionist

Whether you run a small business or a large company, there is one interest you have in common- your customers and their satisfaction.

Most businesses realize that keeping customers happy is a constant challenge. There are no quick-fix solutions to buy their happiness but there are some systems you can put in place to ensure that customers are given the priority they deserve and continue to do business with you for years to come.

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The Real Priorities of Your Customers

Do You Know Your Customers and What They Really Want? Understand The Priorities of Your Customers & Solve Their Problems – It’s important for business owners to delve into what customers really want. Most products and services are available from a wide range of providers. What customers are often really looking for is the special touches of […]

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US Businesses Lose $900 Per Employee For Service Wait Times

Poor Customer Service Response Time Cost American Businesses Over $100 Billion Annually – Infographic Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reach one of your staff members get highly frustrated and […]

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Save $11,616/Year With Answering Services–Here’s How

Reduce Business Debt by $11,616/Year With Answering Services–Here’s How If you don’t have walk in customers to your business you can reduce your yearly debt by at least $16,776 and have calls answered live 24/7 and it’s less complicated than you’re thinking. If you’re like most people that see pitches like this you immediately recall […]

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How Much Does an Answering Service Cost?

How Much Does an Answering Service Cost? Finally, straight up advice on how to get the best price on your answering service and how to identify hidden fees that are common in virtually every inbound call center. There are several different pricing options for outsourcing calls to an answering service and the best solution depends […]

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Click To Call Ads Keep Calls Flowing All The Time

“Click-to-Call” Ads Will Either Kill Your Business or Grow It. Can You Answer Calls 24/7? Smartphones, voice-over-Internet-protocol (VOIP) software and apps that allow people to call from their computers, and even changes to the way traditional handset phones work has had a surprising impact on the way people find and contact businesses in the Digital […]

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