Live Answer vs Automated Services for Small Businesses Both live and automated answering services for small businesses have their benefits. Find out which one has the most to offer you, here. How do 80% of people who reach voicemail respond? They don’t leave a message. What does that mean
Read more →7 Signs You Desperately Need a Phone Answering Service The phone won’t stop ringing. Business is booming. And your bottom line is happier than ever. But all of a sudden, you realize you just may be in over your head. Sure, you’d love to hire an employee
Read more →How to Master Your Customer Service Phone Skills Customer service is one of those things that may seem simple, but it’s difficult to master. A company with a great customer service team can get amazing results. On that same note, poor customer service may lead you to
Read more →The History of the Telephone – Discover How The Phone Has Evolved The telephone is arguably one of the most important inventions of modern times. We have come a long way from the prediction that one day there would be a telephone in every major city
Read more →How Does a Business Answering Service Work? If you’re not sure how a business answering service works, you may overlook it altogether. The right answering service will make your office life a lot easier. Communication is key in business. If your customers can’t communicate with you easily and
Read more →7 Tips For Improving Your Customer Service Strategy Do you want your business to be known for its excellent customer service? If so, discover these 7 tips to improve your customer service strategy. Behind every successful business is a well-crafted customer service strategy. You may have the best business
Read more →Funny Voicemail Greetings and Messages For Answering Machine Greetings If you’re looking for funny voicemail greetings to leave for callers on your cell phone or answering machine (if you’re a dinosaur who still has a landline), then here are some of the best examples to try. We
Read more →Developing a loyal customer base does not require you to deploy secret strategies, but it does demand you to try out ways to deliver excellent customer service. Bad customer service may spoil the reputation of your business, giving your competitors the opportunity to devise appropriate customer-focused strategies that may challenge your existence. Customers evaluate businesses on the basis of the interactions that they have with the front-ends and poor quality communication may actually earn you a bad name in the market.
Read more →Your customer service executives are your first line of communication when it comes to representing your brand in the market. In fact, they are your army in your fight to beat your competitors and impress your customers. Hence, it is important that you invest enough time and resources in training your employees to make them efficient and professional at handling your customer service. In this article, we have highlighted some of the most important characteristics that customer service executives should demonstrate to accomplish their tasks better and to boost the reputation of your business
Read more →The quality of soft skills that your customer service representatives demonstrate determines the quality of service that they are most likely to provide to your customers. While soft skills cannot be quantified, they are crucial to the success of your customer service initiatives. Soft skills may include skills such as problem solving, communication, and teamwork, but when it comes to customer service, you will need three main soft skills- patience, critical observation, and conflict resolution to win the customer service game.
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