Reasons Why A Live Answering Service May Help Small Businesses Create An Edge

Strengthening connection with your customers is one way to promote customer loyalty and it goes without saying, you need to establish personal interaction with your customers in order to be able to connect with your customers strongly. With phone service being an integral part of providing on-time customer assistance, you may want to make sure that you deploy an efficient, consistent, and professional customer service team in order to allow your customers to reach you whenever they want to.

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Shocking Customer Service Facts That Will Let You Rethink Your Customer Service Strategies

Your customer service agents stand as the face and voice of your brand and they are as vital to ensuring client retention as your sales team. When your products fail to perform as per your expectations, your customer service team becomes your defence wing to detect and rectify customer issues. If you have not made customer service your top priority, you may need to think twice with stats revealing shocking customer service facts. According to the results of a survey conducted by Forrester, 42 percent of customer service executives are not able to effectively address customer issues on account of multiple applications, archaic user interfaces, and disconnected systems.

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How A Call-Back Feature Can Inspire A Positive Work Environment

With phone queues being one of the leading reasons for customer dissatisfaction, call centers may implement a call-back feature to reduce the number of times the call center executives struggle while dealing with frustrated customers. When you implement a call-back feature, you allow your customers to avoid the “on-hold” process and make them realize that you value their time. This, in turn, allows your employees to open a conversation with customers with high levels of confidence. Additionally, a call-back system allows your employees to plan their schedule and prioritize tasks.

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Why An Answering Service Is More Than Just A Virtual Receptionist

Whether you run a small business or a large company, there is one interest you have in common- your customers and their satisfaction.

Most businesses realize that keeping customers happy is a constant challenge. There are no quick-fix solutions to buy their happiness but there are some systems you can put in place to ensure that customers are given the priority they deserve and continue to do business with you for years to come.

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The Real Priorities of Your Customers

Do You Know Your Customers and What They Really Want? Understand The Priorities of Your Customers & Solve Their Problems – It’s important for business owners to delve into what customers really want. Most products and services are available from a wide range of providers. What customers are often really looking for is the special touches of […]

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US Businesses Lose $900 Per Employee For Service Wait Times

Poor Customer Service Response Time Cost American Businesses Over $100 Billion Annually – Infographic Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reach one of your staff members get highly frustrated and […]

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